Hello list, My RT users would like to have the following feature : For example when someone Open a Ticket for a device that seems not to be working, but the real reason is that the device is beeing repaired, the L1 support team makes that ticket "Stalled". They would like RT to automaticaly "re-open" that ticket at a given date/time.
As we don't use the "due" field (didn't find how/where to configure it), we thought we could use it to enter a "wake up" date, and then, with a cron job, regurally get all stalled ticket, and makes "open" those which need to. I have two questions : - Is it a good way to do this? - Why, when I open a ticket, the due field is automatically filled? Thanks for any help, Best Regards, -- Raph. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
