Well kind of No, as Todd suggested the relationship within the RT tables
are n't straight forward to do joins/Sql queries easily you'll need some
sort of Perl api at the top, I know little about CR , can it talk to/via
Perl ??..
Another approach (One I have been pondering) is to create new tables
within RT to collect Stats type data , the tables get populated via
croned perl scripts, then get the reporting tool (CR or any other to
query these Stats table).
Regards;
Roy
Mathew Snyder wrote:
Or simply have CR connect directly to the database and run the reports itself,
yes?
Mathew
Todd Chapman wrote:
The problem is that you would have to build the intelligence
of the RT API into Crystal. The relations between some of
the RT tables and not straightforward. Also crytsal would
not enforce RT's permissions. You would be better off to
do the reporting in Perl and output to HTML, PDF, or
something understood by a preferred formatting tool.
-Todd
On Thu, Jan 04, 2007 at 11:05:51PM -0500, Mathew Snyder wrote:
Has anyone successfully used Crystal Reports with their RT installation? I
don't know much about it myself so I'm curious about how it would interface.
Would it have to be run separately or is there a way to include it in the
reports interface?
We have a new license here at work and I've been asked to find out about its
interaction with RT.
Mathew
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