> You would need a Custom Action as well to send a message to the new
Requestor only.
I was wrong, you need the Custom Condition mentioned earlier, with
action: "Notify Other Recipients" and a Custom Template with something
similar to that below. This works with RT-3.6.0.
Note: This only works for AdminCc's added after the ticket was created.
Custom Template "Notify new AdminCC":
To: {
my $userID = $Transaction->NewValue;
my $user = RT::User->new($RT::SystemUser);
$user->Load($userID);
$user->EmailAddress;
}
Subject: AdminCc Added for: {$Ticket->Subject}
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