I just installed RT today, and I can't quite figure out what kind of user privileges I want. It seems like I want a combination of things. As background:
* RT 3.4.2 * Planned use: Help Desk/Trouble ticket application I have 3 classes of users: * Admin * Staff * Users Admin is self-explanatory (I hope) -- they should be able to do anything/everything. Staff should be able to do normal things: take tickets, modify, resolve, comment, etc. Users: I would like them to be able to * see all tickets * be able to reply to, close/re-open and set the due date on tickets they are the requestor for or cc'd on * NOT comment on * NOT take * Get the nice "my open tickets" view if they don't want to see everything (like the one unprivileged users get) * get the nice "my closed tickets" view (ditto) I currently have users as privileged but with no ability to take tickets or comment, but I still get the 'take' and 'comment' links. I like that with unprivileged users, the staff gets to see a summary of the requestor ("More about Joe Casadonte"). So, am I crazy in what I want? Thanks for the help! -- Regards, joe Joe Casadonte [EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com