And just to cover bases, you have the SeeCustomField right? Mathew
Gendron, Robert wrote: > I did try to enable it under Global. It did not make a difference. > > -----Original Message----- > From: Mathew [mailto:[EMAIL PROTECTED] > Sent: Tuesday, January 16, 2007 7:17 PM > To: Gendron, Robert > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Custom Field Search returns 0 records > > > Have you attached the CF to anything. Not only do you have to create it > but it has to be enabled under Global->Custom Fields. > > Mathew > > Gendron, Robert wrote: >> Hello, >> >> This is my first attempt at using the Custom Field feature in RT. However, >> when I try to run a query using the custom field the system does not return >> any records. >> >> Here are my systems specifics: >> RT Version 3.6.1 >> MySQL 5.0.27 >> >> >> Query: >> Queue = 'Test' AND 'CF.{Test}' LIKE 'Test' >> >> I have saved one record with the Custom Field test set to 'Test' >> >> Could this be a configuration error? Has something been fixed since 3.6.1 >> to address this issue? >> >> Thank you for your assistance. >> >> Bob G >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com