Hello Jakub
I'm sorry for the confusion, I'm subscribed to this list since 1/10/07
and the original question was postet four days before. That's why I'm
faking this reply ;-)
Jakub Drwal wrote:
[...]
> echo test|/var/www/rt.ikarnet.pl/rt-3.6.3/bin/rt-mailgate --url
> http://rt.ikarnet.pl/ --debug --action correspond
You have to specify to which queue you're writing to, haven't you?
Try to add "--queue general" to your command or instead of "general" use
the name of the queue u wish to write an email to.
[...]
> I found another error on apache log:
> [Sat Jan 6 21:50:44 2007] [error]: Could not record email: Could not
> load a valid user
> (/var/www/rt.ikarnet.pl/htdocs/rt/REST/1.0/NoAuth/mail-gateway:73)
I've had the same problem like you (at least I had the same apache
error). But there was additional information in my apache error log. In
my case the lines above the line you posted said the following:
--- error log output ---
[Wed Jan 17 15:08:05 2007] [error]: RT could not load a valid user, and
RT's configuration does not allow
for the creation of a new user for this email ([EMAIL PROTECTED]).
You might need to grant 'Everyone' the right 'CreateTicket' for the
queue install. (/opt/switch/rt-3.6.1/lib/RT/Interface/Email.pm:241)
[Wed Jan 17 15:08:05 2007] [error]: RT could not load a valid user, and
RT's configuration does not allow
for the creation of a new user for your email.
(/opt/switch/rt-3.6.1/lib/RT/Interface/Email.pm:241)
--- end ---
Log in to your RT website as root and grant the group "Everyone" the new
right to "CreateTickets" in your queue.
on the website follow these buttons: Configuration > Queues >
"name-of-your-queue" > Group Rights
> Anyone can help?
I hope one of my two hints help you.
--
Thomas
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