Here's one method:
http://wiki.bestpractical.com/index.cgi?CreateChildTicket
I customized it a bit for our needs and wrapped it in div package that
makes it look like the other sections of the Display.html page. It
allows a user to spawn a depended-on ticket in our Tasks queue with a
particular Owner, or alternatively create a PartsOrder ticket. The link
above gives you the basics, this is a bit more complex. It lives in
local/html/Callbacks/SA/Ticket/Display.html/BeforeShowSummary
Hope it helps!
Chris
<div class="titlebox ticket-task-form" id="">
<div class="titlebox-title">
<span class="widget"><a href="#" onclick="return
rollup('TitleBox--_Ticket_Display.html--ticket-task-form----Tasks and
Parts---0');" onfocus="this.blur(); return false;" title="Toggle
visibility">X</a></span>
<span class="left">Tasks and Parts</span>
</div>
<div class="titlebox-content "
id="TitleBox--_Ticket_Display.html--ticket-task-form----Tasks and
Parts---0">
<FORM ACTION="<% $RT::WebPath %>/Ticket/Create.html"
NAME="CreateTicketInQueue">
<input class="button" type="submit" value="Create associated task for:">
<& /Elements/SelectOwner, Name => 'Owner', QueueObj =>
$Ticket->QueueObj &>
<input type="hidden" name="Queue" value="Tasks">
<input type="hidden" name="DependsOn-new" value="<%$Ticket->Id%>">
<input type="hidden" name="Subject" value="Task for:
<%$Ticket->Subject%>">
</FORM>
<br />
<FORM ACTION="<% $RT::WebPath %>/Ticket/Create.html"
NAME="CreateTicketInQueue">
<input class="button" type="submit" value="Order Parts">
<input type="hidden" name="Queue" value="PartsOrdering">
<input type="hidden" name="DependsOn-new" value="<%$Ticket->Id%>">
<input type="hidden" name="Subject" value="Part for:
<%$Ticket->Subject%>">
</FORM>
</div>
</div>
<%ARGS>
$Ticket => undef
$Verbose => 0
$Default => 0
</%ARGS>
Robin Ericsson wrote:
Following up my previous non-answered post.
Are there any other tools out there that lets the user easily create a
subticket, preferably in another thread?
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