I have started digging myself into a hole, and my solution is to use RT to fill the hole :) ..
I redirected our webmaster email address into RT. Problem there is there are 2 issues that are generally sent into this address website issues, and customer service issues for our finance dept. They already have an e-mail address for "customer service" requests. The people who check that mailbox are less than technologically savvy. I'd like to have the customer service address dump into RT, and create a local user for them to log in as one user since more than one person can access/respond to issues. Then when an issue for them comes in to the Webmaster queue for them we just assign it to them and they can deal with it within RT. As it is we are having to get the message out of RT into that mailbox which isn't as easy as just assigning it. Security on this queue isn't a big deal to us, and I think the tracking of the issues would be a plus to them. So what I am looking to happen is have a URL I can make a favorite (and ultimately drag into their outlook bar so they can launch it within outlook) that will just open them up into the self service interface for that user without a password prompt. This user won't be working with LDAP as it will be local, but I don't know if the ldap overlay changes the potential for making that happen. We'll still want all the other users to use username/password. --Ryan -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Ewart Sent: Tuesday, January 30, 2007 12:56 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Re: LDAP Overlay and automated logins -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Monday, 29.01.2007 at 16:40 -0800, Ryan Hardester wrote: > Is it possible to pass the username and password to RT in the link? > > we are running RT3.6.3 with the LDAP overlay. I realize the user would > not be terribly secure but i am looking for an easy way to direct many > people into a single login without too many steps. Do you mean so that the users don't have to explicitly login? And do you mean by "direct many people into a single login", that you plan to have many users sharing a single RT account? This sounds like a very unusual setup: can you explain why you want to do this? Dave. - -- Dave Ewart [EMAIL PROTECTED] Computing Manager, Cancer Epidemiology Unit Cancer Research UK / Oxford University PGP: CC70 1883 BD92 E665 B840 118B 6E94 2CFD 694D E370 Get key from http://www.ceu.ox.ac.uk/~davee/davee-ceu-ox-ac-uk.asc N 51.7518, W 1.2016 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2.2 (GNU/Linux) iD8DBQFFvwgXbpQs/WlN43ARAmUyAKDtze8UuWthxiQ+V6/Ljgload69/QCg53Ml wuIt2LtoZo1jVHYq3GSGH+c= =ZpDp -----END PGP SIGNATURE----- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
