You can do that with scrips. No custom code needed either. On Thu, Feb 01, 2007 at 02:31:17PM -0700, Nick Metrowsky wrote: > Hi Everyone, > > > > Anyone know the procedure to set things up such that when the ticket > owner is changes, that the requestor is sent an e-mail message so they > know who is working their request? I thought of using the "Watcher" > permission, but it seems to only work on reply to ticket. > > > > Any ideas would be welcome. > > > > Nick > > > > ------------------------------------------------------------------------ > --------- > > Nick Metrowsky > > Consulting System Administrator > > 303-684-4785 Office > > 303-684-4100 Fax > > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > DigitalGlobe (r), An Imaging and Information Company > > http://www.digitalglobe.com <http://www.digitalglobe.com> > > ------------------------------------------------------------------------ > --------- > > >
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