Started date is set to now during status change from 'new' to any not
'new' value. So if you're using an 'auto open' on correspond scrip
then it's set on correspond, however if somebody open it before any
correspond then it's also set.
Try next tests:
* create a ticket, click the open action and look on the dates box
* create a ticket, click the resolve action and look on the dates box
This is how it works since 3.0 may be, at least this is true for 3.4
and greater.
On 2/2/07, Jason Marshall <[EMAIL PROTECTED]> wrote:
I'd like to set up RT so that the started date is automatically entered
into the ticket once the ticket is owned by someone, and opened.
>From what I can tell, the started date is filled in automagically, but
only when someone replies to the ticket (there may be other
circumstances).
I'm sure I'll need some sort of scrip for this, but I have no idea what to
put in the user-defined parts to make it 'go'.
Thanks in advance!
---
Jason Marshall, Unix Geek, Kelman Technologies, Inc., Calgary, AB, Canada.
From a Sun Microsystems bug report (#4102680):
"Workaround: don't pound on the mouse like a wild monkey."
"I have great faith in fools:
Self confidence my friends call it." -Edgar Allan Poe
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--
Best regards, Ruslan.
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