Nick,
No, it is not. We use 3.4.4 and we have always had to take a ticket
before we could re-assign it.
Kenn Crocker
LBNL
Nick Metrowsky wrote:
Hi Everyone,
I have Super User and I cannot change the ownership of a ticket from one
person to another. I get an error “You can only take tickets that are
unowned” or “You can only reassign tickets that you own or that are
unowned”. This is definitely a different behavior than that of RT 3.4.4.
Any ideas on this one?
Nick
*---------------------------------------------------------------------------------*
*Nick Metrowsky***
*Consulting System Administrator***
*303-684-4785 Office***
*303-684-4100 Fax***
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>***
*DigitalGlobe ®, An Imaging and Information Company*
*http://www.digitalglobe.com*
*---------------------------------------------------------------------------------*
------------------------------------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
