On Feb 12, 2007, at 2:03 PM, Kenneth Crocker wrote:
We are currently on RT 3.4.4 and looking to upgrade to 3.6.3 soon.
A question popped up that I had no answer to. Why is it when a
ticket is created via the E_mail interface the cc's are dropped and
do not become part of "people" section on the ticket? Is this still
happening in 3.6.3? Has anyone else noticed this and do they have
any type of resolution to the problem? thanks in advance.
Does the ParseNewMessageForTicketCcs config setting fix this for you?
It should be available in 3.4 as well as 3.6.
-kevin
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