I'm doing this via script action. FirstCustom.. is in Record which is not part of the $self.
I get TicketObj, TransactionObj ( which does not seems to work ) I'm tried to use CustomFieldValues but I get stuck after that. Searches through the archive seem to say NO ONE has done this successfully. Kenneth Crocker wrote: > Anthony, > > What are you using the data for? We pull some custom data to use on > our "Resolve" template. It is as follows: > > RT-Attach-Message: yes > Subject: Resolved: {$Ticket->Subject} > > Your request has been resolved. If you have any further questions or > concerns, > please respond to this message. > > To view ticket information, enter URL: > {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} . > ----------------------------------------------------------------------------- > > > Ticket Description: > { > my $Resolution_Description; > $Resolution_Description = > $Ticket->FirstCustomFieldValue('Description'); > return $Resolution_Description; > } > ----------------------------------------------------------------------------- > > > Resolution: > { > my $Resolution_Comment; > my $Transactions; > my $CommentObj; > > $Transactions = $Ticket->Transactions; > $Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' ); > $Transactions->OrderByCols( > { FIELD => 'Created', ORDER => 'DESC' }, > { FIELD => 'id', ORDER => 'DESC' }, > ); > > $CommentObj = $Transactions->First; > > if ($CommentObj && $CommentObj->id) > { > $Resolution_Comment = $CommentObj->Content; > } > > return $Resolution_Comment; > } > > Hope this helps. > > Kenn > LBNL > > anthony wrote: >> I'm using 3.4.6 and have a ticket that has some CustomField values. >> >> I'm having a horrible time pulling these entries. >> >> I'm doing this via the web and User Defined scripts. For testing I'm >> saying On status change run this action. >> >> I've been messing with Ticket_Overlay CustomValues, CustomValues, >> TicketTransactions.... >> >> Now I'm wondering if the data is just for the status change transaction >> and the values in the custom fields are not even in the $self data. >> >> Does this sound right? >> >> Doing this via sql sounds much simpler. >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com