On 2/19/07, Roy El-Hames <[EMAIL PROTECTED]> wrote:
Hi there;
rt-3.6.1 apache2, mod_perl2, mysql5
When a ticket is created from the web interface,an agent in most cases
will enter a customer email address as requester, is there any way that
this action is added/included in the ticket history, similar to how
adding a requester from the People tab is recorded (user - Requester
Blah added) ..
I know I need to call
Transaction->AddWatcher,
but how and from where ??
Why do you need another transaction? In the most cases I heard about
people want to merge all changes during creation into one transaction.
Many thanks;
Roy
--
Best regards, Ruslan.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
