From the log file:
[error]: Template parsing error: Can't locate object method "Config"
via package "RT" at template line 4.
[error]: Template parsing error: Can't locate object method "Config"
via package "RT" at template line 11.
[error]: Template parsing error: Can't locate object method "Config"
via package "RT" at template line 12.
I am using the following Autoreply Template used in the
AutoreplyToRequestors scrip. AFAIK, this is the default template. Not
sure how to troubleshoot from here. Thank you.
_____________________________
Subject: AutoReply: {$Ticket->Subject}
Greetings,
This message has been automatically generated in response to the
creation of a trouble ticket regarding:
"{$Ticket->Subject()}",
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has
been
assigned an ID of [{RT->Config->Get('rtname')} #{$Ticket->id()}].
Please include the string:
[{RT->Config->Get('rtname')} #{$Ticket->id}]
in the subject line of all future correspondence about this issue. To
do so,
you may reply to this message.
Thank you,
{$Ticket->QueueObj->CorrespondAddress()}
------------------------------------------------------------------------
-
{$Transaction->Content()}
____________________________
Sarah Pomerantz
[EMAIL PROTECTED]
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