At Friday 3/23/2007 03:37 PM, Kenneth Crocker wrote:
To all,
I am creating a new scrip with the condition "on status
change" and additional condition code of:
return 0 ( $self->TicketObj->Status eq 'open' );
return 0 ( $self->TicketObj->Status eq 'deleted' );
return 0 ( $self->TicketObj->Status eq 'resolved' );
I have used this additional condition code before, but for
only one status and it worked. In this situation, I do not want a
status change to "open", or "deleted" or "resolved" to take action,
as I have seperate scrips for those conditions. Now, I am getting
all three on this condition. Help??
Kenn
LBNL
Kenn,
You should use 'User defined' in the condition drop down, otherwise
your custom code will be ignored. Also, it looks like you need to
code 'if' in your lines of code.
Steve
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
