At Friday 3/23/2007 07:34 PM, Gene LeDuc wrote:
Hi All,
I want a scrip to use both a User Defined action and a template. My
understanding is that selecting User Defined for the action means
that the template won't get run. It would be nice to run my "prep"
code to modify a ticket, launch the template, then run my "cleanup"
code. Is there a command that I can put into my custom action that
will launch either an arbitrary template or the one that is in the
Template field?
Thanks,
Gene
Hello Gene,
You can define a custom (user defined) action and still have it use a
template. But the template will just define the content of the email
message sent by the action, and so will only come into play if the
action results in an email message. There's no way in which a
template can be 'launched'.
Steve
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
