-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello,
I just 'won' the responsability of taking care of our RT system and make some customizations. Right now I'm trying to fix/customize the following, using RT 3.6.3: * "worked time" is show in minutes only. Even when I select "hours" in the dropdown menu. I set it to 'hours' and submit the comment, and the comment shows '<number> min' on the worked time. We translated almost all RT interface and "hours" in the dropdown is currently in my native language, but I suppose that this is not the cause... * Is there a way to make the child ticket (sub ticket) creation to show in the main ticket's history? (I think this is a component, not standard from RT) * Where can I find a 'reference' to the query language? I must create some queries based on the user group (like, all tickets from all users in group 'field-support') but the "MemberOf" stuff from the queries seems to refer to tickets and not users... []s -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFGDAJSv0TDyic/J4kRAnR+AJ9rJ1Mm7xcxWpKARmgiH3OE/vK5hwCgsgMT qfCTDiQUoQnn4+WipW7FRuc= =vZOa -----END PGP SIGNATURE----- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
