Stephan,
Along with "ShowSavedSearches" you also have to grant "ModifySelf".
Also,I was only addressing a comment made about the usefullness of the
rights.
Kenn
LBNL
Stephen Turner wrote:
At Tuesday 4/3/2007 11:38 AM, Kenneth Crocker wrote:
Stephen,
In response to the "The saved search related rights on a group
seem not to be used for anything." comment; The saved searches
privileges for groups is based on the fact that the whole point of
assigning group privileges to a Queue is because the owner of that
Queue, or users, may not want others outside said privileged group(s)
to see (possible critical/restricted ie. payroll) info on the tickets
in that Queue. Hence, it was considered inappropriate to allow users
outside a privileged group to use/save search Queries for tickets in a
Queue with sensitive info.
Kenn
LBNL
Hello Kenn,
I'm not sure your answer addresses the question.
Supposing you would like to grant "read-only" access to your queue to
another group of people. You'd set up a new group and grant them the
appropriate rights to your queue. Perhaps you'd also like them to see
and use your own group's saved searches. How would you do that? It would
seem that granting the read-only group "ShowSavedSearches" rights on
your own group should do the trick, but it doesn't. I'm still unclear on
what the "ShowSavedSearches" right on a group is used for in RT.
Access to tickets themselves is controlled through queue & other acls -
allowing someone to view and run a saved search doesn't allow them to
see tickets they have no rights to.
Steve
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