Hi Toan, Thank you for the reply. Just curious, because it is not really documented anywhere, what does "SeeQueue" do? Does it allow you to see one queue or all queues? I have to play a bit more with permissions, so if anyone knows where they are defined and what they actually do that will be great.
Nick PS Our folks really did not want to deal with saved searched for the "newest unknown tickets". ------------------------------------------------------------------------ --------- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com ------------------------------------------------------------------------ --------- -----Original Message----- From: RT Users [mailto:[EMAIL PROTECTED] Sent: Thursday, April 12, 2007 4:42 PM To: Nick Metrowsky; [EMAIL PROTECTED] Subject: Re: [rt-users] RT Permissions > Is there a way to set things up so the new queue is invisible to our > other users, but we still can retain the functionality we have today? In RT-3.6.x the different roles can be given ACL's to "See Queue" so only Owners etc would have the queue visible. > One solution was to allow all IS groups to access each of the IS queues, > unfortunately, it has an undesirable affect of displaying all the IS > queues under the "newest unowned ticket" area on the "RT at a glance" > display. Our queue managers only want to see tickets which belong to > their particular queue on this display. You could remove the "newest unowned ticket search" from the homepage and add custom searches on relevant queues instead. (RT-3.6.x) Taan _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
