At Friday 4/20/2007 09:15 AM, Torbjørn Moen wrote:
Hi
By "stand alone application" I mean an
application that you start on your computer and not a web interface.
I'll take a look on the REST interface either at
work or when I get home, but it sounds
interesting. My only concern is whether it will
be able to get all the information that we need
in an OK way. I would say my first concern
regarding this is queue handling and updating
the view of tickets in main window.
Hi Torbjørn,
You should definitely replace the direct database
access with RT API calls. For one thing, not
everyone uses mysql with RT, so building that dependency in is a problem.
But more importantly, even if you abstract the
database interface, it's not just acls that
you're bypassing by going directly to the
database - it's the whole "business" logic built
into RT. To make a usable app, you're going to
have to replicate RT in your app. When RT
changes, you're app will likely break and you'll
have to replicate the RT changes in your app.
It's not really a sustainable approach.
Steve
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