Hi, I`d like to solve this situation: A Requestor send an email to one queue. Two watchers receive the corresponding email.
When one of the watchers answers the email I'd like him to be the owner of the ticket if he is an AdminCC what is the AdminCC id? $self->TicketObj->QueueObj->AdminCc->id ????? ------------------------------------------------------------- my $Value = $self->TicketObj->QueueObj->AdminCc->id ; $self->TicketObj->_Set(Field => 'Owner', Value => $Value); return 1; ------------------------------------------------------------- thank you! _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
