Basically a lot of spam gets through our spam filtering and ends up in
rt. We hacked an older version of rt to have a delete button to the
right of the take button under RT at a glance so we could easily delete
spam. I've been trying to find "the right way" to do add it back to our
current version (3.6.3).
If you go to Customize "N" newest unowned tickets, you can add new
Columns. For the link option you have Display or Take. I think I just
need to add a delete option, and then add a Column (similar to the
loc(Take) that's currently in there). Is this correct? If so, for the
life of me I can't find what I need to edit it, and would appreciate
some one pointing me in the right direction.
--Bill Triest
Systems Specialist
Department of Chemistry
The Ohio State University
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