Hi Justin,
I'm pretty sure that Requestor is a group rather than an individual (a
ticket can have multiple requestors, but only a single owner). You might
see if there are any functions that check for group membership in TicketSQL.
Gene
At 06:35 AM 5/1/2007, Justin Hayes wrote:
Hi,
The customers I support (the Requestors) will be using the At A Glance
screen rather than SelfService. I would like to create a saved search that
will display tickets requested by the currently logged in user.
I know you can do Owner = '__CurrentUser__' in a search, but is there an
equivalent for Requestor?
I've tried Requestor = '__CurrentUser__', Requestor.id, Requestor.Name,
Requestor.RealName etc etc but none seem to work. Can't see anything about
this on the Wiki so thought I'd ask here.
Thanks in advance for any help!
------------------------------------------------------
Justin Hayes
Support Manager
<mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED]
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Gene LeDuc, GSEC
Security Analyst
San Diego State University
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