On 4/30/2007 4:33 PM, Mustafa Badawi wrote:

Joe, what code do you want me to post? I have traced all the logs but no specific error is there (\var\log\messages). is there and way to see more detailed debugging messages?

I sent you some code to look at, you said it didn't work. I assumed you made the changed I recommended? Original message:

===========

I guess that what you are seeing is default behavior, though I thought I had changed it to do what you see.....

Anyway, you probably want to look here:

   $RT/share/html/Ticket/Update.html

<tr><td align="right"><&|/l&>Status</&>:</td>
<td>
<& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", loc($TicketObj->Status)), Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&>

Change the DefaultLabel parameter if your current status is Resolved.


--
Regards,


joe
Joe Casadonte
[EMAIL PROTECTED]

==========                                                  ==========
== The statements and opinions expressed here are my own and do not ==
== necessarily represent those of Oracle Corporation.               ==
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