does anyone have a way to label/tag a ticket? lets say a ticket comes in and it's a hardware support ticket and you want to label/tag it HARDWARE. How can this be accomplished and also be made searchable?
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
