On Tue, 1 May 2007, Jesse Vincent wrote:
If, for the sake of argument, Best Practical were to rewrite RT, what would
you want to see in the new product?
I'd like to be able to merge users, so someone can respond with
any of the email addresses that he has, and they are all treated as the
same email address - ie. no reply to his other email address, if he logs
in, he will see all tickets requested by any of his email addresses. It
would probably be nice to have the same password for all email accounts,
though that part isn't necessary.
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