On 5/2/07, Kevin Squire <[EMAIL PROTECTED]> wrote:
I am running Debian Stable, with the package install of RT 3.4
No longer stable ;)
[EMAIL PROTECTED]:~$ rt-crontool --search RT::Search::ActiveTicketsInQueue
--search-arg testing --action RT::Action::Escalatriority
But got the following error:
Can't locate /etc/request-tracker3.4/RT_SiteConfig.pm in @INC (@INC
contains: /usr/local/share/request-tracker3.4/lib
/usr/share/request-tracker3.4/lib /etc/perl /usr/local/lib/perl/5.8.4
/usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5
/usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .) at
/usr/share/request-tracker3.4/lib/RT.pm line 123.
As the user you're using, rtuser judging from the above extract, can
you access RT_SiteConfig.pm
IIRC, The permissions on RT_SiteConfig.pm is owned by root:root with
600 permissions so only root can view the file, hence the can't locate
error.
Try running the crontool with some kind of root permissions and see
where you can go from there.
Andrew
--
do be do be doh!
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