Gary Oberbrunner wrote in Article <[EMAIL PROTECTED]> posted to gmane.comp.bug-tracking.request-tracker.user:
> Hi; I'm trying to set up RT at my company, for handling incoming support > requests from outside via email. I'm using latest 3.6.3 on Linux. > > I want to make sure that RT only sends the emails I want, to the people I > want. I'm looking at the scrips, and I have some questions, probably > simple. First, I'm not sure how each group is defined: > > Requestors: the original sender of the email (from the From: header?) > or the web creator of the ticket; anyone else? The original sender, yes. > CCs: how do you get on/off this list? > AdminCCs: how do you get on/off this list? > Other Recipients: what is this? The People tab lets you define these on a particular ticket. They get CCs. > In the scrip Actions, what does "Notify ... as Comment" mean? No email is generated, it adds a comment to the ticket. -- Paul Johnson Email and IM (XMPP & Google Talk): [EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
