Gene,
Thanks a bunch! I'll try it in a couple days and let you know. thanks
again for the great help.
Kenn
LBNL
Gene LeDuc wrote:
Kenn, here's the condition code from one of my scrips that triggers when
CF 'DMCA State' changes to 'TNS_Restore''. This uses TransactionCreate,
not Batch.
{ ### Testing CF triggers
my $Transaction = $self->TransactionObj;
my $Ticket = $self->TicketObj;
my $val = $Transaction->Type eq "CustomField"
&& $Transaction->Field == get_custom_id('DMCA State')
&& $Transaction->NewValue eq 'TNS Restore';
return $val;
### Returns custom field ID number from Name
### usage: $id = get_custom_id($name);
sub get_custom_id {
my $target_name = $_[0];
my $cf = RT::CustomField->new($RT::SystemUser);
$cf->LoadByNameAndQueue(Name=>$target_name, Queue=>$Ticket->QueueObj);
return $cf->id if $cf;
return undef;
}
}
Then my Prep code would be something like:
### Sets status to 'rejected'
my $Ticket = $self->TicketObj;
$Ticket->SetStatus('rejected');
Hope this helps you,
Gene
At 12:45 PM 5/10/2007, Kenneth Crocker wrote:
Gene,
You're hints were helpful, thank you. Now I am discovering
that what I really want to do is automatically change the ticket
status based on a particular CF being change to a certain value. I'm
no Perl guru. I have read alot about TransactionBatch, so I know I
have to enable that, but I'm not sure how to approach evaluating a
single CF or even how to get it to be evaluated before sending a
notification and changing the status. Any help here would be greatly
appreciated. Thanks in advance.
Kenn
LBNL
Gene LeDuc wrote:
Hi Kenn,
In addition to what Steve pointed out, I think you have an error in
your condition code. The second term of
$self->Ticket->FirstCustomFieldValue('Approval-Status')
should probably be TicketObj instead of Ticket.
Something I started doing with my scrips to avoid making
Ticket/TicketObj mistakes when jumping between scrips and templates
is I always start my scrips off with the following 2 lines:
my $Ticket = $self->TicketObj;
my $Transaction = $self->TransactionObj;
Now I can just copy code snippets between templates and scrips
without having to change any of the Transaction or Ticket references
(for instance, ticket status is $Ticket->Status whether it's in a
scrip or template). This is especially handy when I have subroutines
that I use in both scrips and templates. Plus I never get the
$self->Ticket or $self->$TicketObj errors anymore.
Gene
At 10:14 PM 5/7/2007, Kenneth Crocker wrote:
To all,
I have created the following scrip/conditions:
Condition: User Defined
Action: Notify AdminCc's, Cc's, Requestors
Template: Reviewed (new template created as well)
Custom Condition:
# condition execution on ticket status and Custom Field value
return ($self->TicketObj->Status eq "new" &&
$self->Ticket->FirstCustomFieldValue('Approval-Status')
eq "Reviewing Request");
return 0;
Custom Action Preparation Code: none
Custom Action Cleanup code:
# set new status for work-status
my $cf_obj;
my $cf_name;
my $cf_value;
$cf_obj = RT::CustomField->new($RT::SystemUser);
$cf_name = "Work-Status";
$cf_value = "Pending Decision";
$RT::Logger->debug( $self . " cf_value = ". $cf_value . "\n" );
$cf_obj->LoadByName( Name => $cf_name );
$RT::Logger->debug( "Loaded \$cf_obj->Name = ".
$cf_obj->Name() ."\n" );
$cf_obj->AddValueForObject(
Object=>$self->TicketObj, Content=>$cf_value, );
# set new status for ticket
$RT::Logger->debug( $self->TicketObj->SetStatus("pending rv");
I have also added the new ticket status value in my RT
Configuration.
My problem is 1; I get a template sent out that I did not
ask for (I get new owner like for an owner change).
2; the ticket status doesn't get changed.
Any ideas? Thanks.
Kenn
LBNL
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--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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