On Thu, 2007-05-10 at 23:06 -0600, Samuel P. Howard wrote: > Adding/removing a leading character is only going to be a huge pain in > the ass. Imagine trying to explain to every single customer that their > customer id for every other part of their web portal is 1000, *except* > for the ticket tracking system ... these are non-technical users that > generally struggle to cut and paste a URL into a browser.
Your customers should be happy that they will now be more than a number to you. If you don't like it, change it. There are only a couple assumptions in the code that have to change to accommodate it. M _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
