Howdy all, Is there a way to list the priority of the request in the body of the email? I have multiple queues that have a different starting priority based on the issue the user is having. We set up a standard response time based on priority and would like to be able to pull it into the email so there isn't any confusion as to when they can expect a response. I know how to edit the templates; I just don't know what code to put in to pull the priority code in.
Christopher Moughan System Administrator Brown & Brown Lehigh Valley 268 Brodhead Road Bethlehem, PA 18017 Office 610-694-1814 Fax 610-974-9791 IMPORTANT: Insurance coverage can not be bound, amended or changed via voicemail, facsimile or Email message without confirmation from an authorized Brown & Brown representative. NOTICE: The information contained in this electronic message is legally privileged and confidential and is intended for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this message is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and destroy all electronic and printed copies of this message.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
