Hi folks I'm trying to get rt-mailgate working (via fetchmail) and I get an error. I've included the email I get back along with the sendmail logs, the fetchmailrc and /etc/aliases entry.
I think the problem may be that RT doesn't know which user to use. In the perldoc for rt-mailgate it says to create a rt user but doesn't say how to nominate that user as the one for rt-mailgate. When I tried to bring up the URL used by rt-mailgate: http://rt.ringways.co.uk/REST/1.0/NoAuth/mail-gateway (taken from the code) I get the response: not ok - Could not load a valid user What do I need to do to fix this? Gary email ================ The original message was received at Tue, 22 May 2007 14:46:26 +0100 from localhost.localdomain [127.0.0.1] ----- The following addresses had permanent fatal errors ----- "|/usr/sbin/rt-mailgate --queue general --action correspond --url http://rt.ringways.co.uk/" (reason: Service unavailable) (expanded from: <[EMAIL PROTECTED]>) ----- Transcript of session follows ----- smrsh: "rt-mailgate" not available for sendmail programs (stat failed) 554 5.0.0 Service unavailable ================ sendmail maillog ================ May 21 15:01:24 [EMAIL PROTECTED] sendmail[7000]: l4LE1NQ7007000: from=<[EMAIL PROTECTED]>, size=2010, class=0, nrcpts=1, msgid=<[EMAIL PROTECTED]>, bodytype=7BIT, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] May 21 15:01:24 [EMAIL PROTECTED] smrsh: uid 1000: attempt to use "rt-mailgate --queue general --action correspond --url http://rt.ringways.co.uk/" (stat failed) May 21 15:01:24 [EMAIL PROTECTED] sendmail[7001]: l4LE1NQ7007000: to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt.ringways.co.uk/", ctladdr=<[EMAIL PROTECTED]> (1000/1000), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=32205, dsn=5.0.0, stat=Service unavailable May 21 15:01:24 [EMAIL PROTECTED] sendmail[7001]: l4LE1NQ7007000: l4LE1OQ7007001: DSN: Service unavailable May 21 15:01:24 [EMAIL PROTECTED] sendmail[7001]: STARTTLS=client, relay=ollie.ringways.co.uk., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256 May 21 15:01:24 [EMAIL PROTECTED] sendmail[7001]: l4LE1OQ7007001: to=<[EMAIL PROTECTED]>, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=33229, relay=ollie.ringways.co.uk. [10.5.1.3], dsn=2.0.0, stat=Sent (OK id=1Hq8NE-0005fs-Qr) ================ /etc/aliases ================ rt3: "|/usr/sbin/rt-mailgate --queue general --action correspond --url http:/ /rt.ringways.co.uk/" ================ /etc/fetchmailrc ================ set logfile /var/log/fetchmail poll mail.ringways.co.uk user rtmail is rt3 pass ******** ================ -- Gary Stainburn This email does not contain private or confidential material as it may be snooped on by interested government parties for unknown and undisclosed purposes - Regulation of Investigatory Powers Act, 2000 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com