At Wednesday 5/23/2007 11:24 AM, José de Paula Eufrásio Júnior wrote:
Hey, I need to do one of those "costumer
satisfaction surveys" on random ticket closings.
I'm thinking in a Script to open a new ticket
about a survey and using an external app to do the actual survey stuff.
Unless someone has a better idea :)
[]s
Jose P. E. Junior
Hello Jose.
We did something similar for a customer, with the
survey itself being handled outside of RT, and it
seems to work well. We created a scrip that sends
mail on first resolve of a ticket, with the email
message containing a link to the external survey
page. The only difference for your requirement is
to write a custom condition in the scrip that
does random closings rather than first-closing.
Steve
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