It almost sounds like RT needs a CRM addon, similar to RTFM or AT... I think AT can serve as a starting point for this, from what I've seen it do...Only define Customers instead of Assets.
Thanks ! Sal Baytalskiy DBG CTO Middleware 201-469-8459 [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom Lanyon Sent: Thursday, May 24, 2007 10:02 PM To: Mathew Snyder Cc: RT Users Subject: Re: [rt-users] RT 4 On 25/05/2007, at 11:10 AM, Mathew Snyder wrote: >> - Customer database and the ability to track tickets per customer > > But this is what RT does anyway RT is currently *not* a customer database, it is a ticketing system. We are getting pressured to move to systems like NetSuite or SugarCRM because they have built in ticketing systems providing similar functionality to RT and also manage all of the customer information and relations. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
