At Thursday 6/14/2007 07:42 AM, Tim Hill wrote:
Hi,
I have a member of staff who has decided to attach docuements to his
tickets in bitmap format, unfortunately these bitmap images are
between 4 and 8 MB in size and they have taken up more space in a
day of doing this than the rest of the RT system has taken up in
almost a year of operation.
I don't mind if the tickets have to be deleted, they can be
recreated easily enough. How can I get rid of these attachments from
the RT database? Where are the attachments stored and what are my
options for getting rid of them?
I am using the following:
RT version 3.4.4 from an ubuntu package.
Server version of dapper drake 6.06 LTS (webmin shows this as 6.06.1)
Webmin version 1.320
PostgreSQL version 7.4.12 (With schemas)
Please let me know if you require any other information.
Thanks in advance,
Tim
Tim,
As always I'd recommend using a Perl script rather than monkey with
the database - you can delete a transaction through the RT API:
Here's the script I use. It needs RT_HOME set as an environment
variable, and RT_HOME/lib directory should be on Perl's search path.
#!/bin/perl
#
# Deletes a transaction from the database.
#
use lib $ENV{RT_HOME}."/etc";
use RT::Interface::CLI qw (CleanEnv GetCurrentUser);
use RT::User;
use RT::Ticket;
die "Usage: $0 ticket_number transaction_number" if scalar (@ARGV) != 2;
my $tktno = shift @ARGV;
my $transno = shift @ARGV;
CleanEnv();
RT::LoadConfig();
RT::Init();
my $CurrentUser = GetCurrentUser();
my $Ticket = new RT::Ticket($CurrentUser);
$Ticket->Load($tktno);
die "Unknown ticket $tktno" if ! $Ticket->id;
my $Transaction = new RT::Transaction($CurrentUser);
$Transaction->Load($transno);
die "No such transaction $transno" if ! $Transaction->id;
die "Wrong ticket number" unless $Transaction->ObjectType eq
'RT::Ticket' && $Transaction->ObjectId == $tktno;
print "Transaction Found:\n";
print " ID: ".$Transaction->Id."\n";
print " Type: ".$Transaction->Type."\n";
print " Created: ".$Transaction->Created."\n";
print "Do you really want to delete the transaction? [N] ";
$| = 1;
$_ = <STDIN>;
chomp;
if ($_ && uc($_) eq 'Y') {
$Transaction->Delete();
print "Transaction Deleted\n";
} else {
print "OK - Not Deleting\n";
}
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