Hey,
just tried this:
modify: ./lib/RT/Interface/Web.pm line: 1482
change this:
$DateObj->Set(Format => 'unknown', Value => $ARGSRef->{ $field . _Date'}
to this:
$DateObj->Set(Field => 'due', Format => 'unknown', Value => $ARGSRef->{
$field . '_Date' }, RecordTransaction => 0);
Sadly its ignored and the LastUpdated-field will be still modified.
Mathew Snyder wrote:
> joey wrote:
>> Hey,
>>
>> noone around having an idea? :/
>>
>> joey wrote:
>>> I tried around alot, but i can't get it to work. I need the
>>> LastUpdated-field not to be changed when someone changes the Due-Date of
>>> a ticket.
>>>
>>> This is what i acutally want to set-up:
>>> A tool (rt-crontool for ex.) that searches tickets that has not been
>>> modified since a given period of time. Modified means neither a comment
>>> nor a correspondence. Modifying the Due-Date, Priority or whatever
>>> should be ignored.
>>
>
> We use a patch suppled by a user that, after applied, prevents the Last
> Updated
> time to change. It applies the change to EscalatePriority.pm but I would
> imagine all you'd have to do is alter the other necessary subs in other files:
>
> sub Commit {
> my $self = shift;
> - my ($val, $msg) = $self->TicketObj->SetPriority($self->{'prio'});
> + my ($val, $msg) = $self->TicketObj->__Set(Field => 'Priority', Value =>
> $self->{'prio'}, RecordTransaction => 0);
>
>
> 'RecordTransaction => 0' is what you want.
>
> Mathew
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