I'm running RT 3.6.3 and after creating a Development queue, I wanted to restrict the "Unowned" report to just the General queue but lost the links after my attempt.
I logged in as root, Clicked the "Edit" link on "RT at a glance" page, then clicked the "You can also edit the predefined search itself: Search - Unowned Tickets" link which took me to the Query Builder. I added the condition "AND Queue = 'General'" and clicked save. My links disappeared from the results on the "at a glance" page. I found the "RepairSarches" page on the wiki, repaired the report, tried the change again and lost the links again. In the end, I just edited the repair file to include the condition and got what I wanted, but should the links be lost just by editing the conditions, or is this a bug in the Query Builder?? RepairSearchs page on the Wiki: http://wiki.bestpractical.com/view/RepairSearches Thanks, Brian _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
