Oh, sorry, I thought that's what you were asking. If you just want it to start at 5 minutes by default you can simply make the condition "On Create" and just make the action: $self->TicketObj->SetTimeWorked(5); return 1;
Any new ticket in any Queue (provided you make it a Global Scrip) would, on creation, have 5 minutes in the TimeWorked field. -Sean -----Original Message----- From: Mathew Snyder [mailto:[EMAIL PROTECTED] Sent: Tuesday, June 26, 2007 9:25 AM To: Edge, Sean Cc: RT Users Subject: Re: [rt-users] Default Time Worked That will be good plan "B". I'll have to clarify with the powers that be what they want because we want the ticket to start at 5 and go up as people add time. Not necessarily go up by 5 each time. Although, that might actually make more sense just in case people forget to add any time anyway. Thanks. I'll keep your suggestion in mind. :) Keep up with me and what I'm up to: http://theillien.blogspot.com Edge, Sean wrote: > Mathew, > You could accomplish this using a Scrip with conditions "On Comment" > and "On Correspond". Then just grab the current Time Worked, > increment by 5 and update the db field. So something like this might > work for your custom Scrip Action: > my $temp = $self->TicketObj->TimeWorked; $temp += 5; > $self->TicketObj->SetTimeWorked($temp); > return 1; > > > -Sean > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Mathew > Snyder > Sent: Tuesday, June 26, 2007 6:55 AM > To: RT Users > Subject: [rt-users] Default Time Worked > > Due to the nature of our beast, we need to default the Time Worked > value to 5 on replies and comments. Anyone know where I go to look at this? > > -- > Keep up with me and what I'm up to: http://theillien.blogspot.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > > This email (including any attachments) is for its intended-recipient's > use only. This email may contain information that is confidential or > privileged. If you received this email in error, please immediately > advise the sender by replying to this email and then delete this > message from your system. For further information and disclaimers > that apply to this email, see [http://www.viacom.com/email_disclaimer.jhtml]. > This email (including any attachments) is for its intended-recipient's use only. This email may contain information that is confidential or privileged. If you received this email in error, please immediately advise the sender by replying to this email and then delete this message from your system. For further information and disclaimers that apply to this email, see [http://www.viacom.com/email_disclaimer.jhtml]. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
