At Wednesday 6/27/2007 05:49 PM, Kenneth Crocker wrote:
To all,
I was under the assumption that any global scrip applied to
all queues, but that if one created a "queue only" scrip with the
same name, the global scrip would be ignored. I have a global scrip
that states:
name: Notify other recipients on correspond
condition: on correspond
action: notify other recipients
template: global template: correspondence
stage: TransactionCreate
I have duplicated this scrip by name for queue "GL":
name: Notify other recipients on correspond
condition: on correspond
action: notify other recipients as comment
template: global template: correspondence
stage: TransactionCreate
The difference is the "as comment" part. I thought the "as
comment" meant that an E_mail will NOT go out (otherwise, why have
that difference?). I made this second scrip because out of 50+
queues, the owner of the GL queue does not want this type of
notification. So, I thought by creating the second scrip, it would
resolve the problem. IT doesn't work. The AdminCc and the CC
watchers still get E_mail on correspondence. Anyone have a clue as
to why? Thanks.
Kenn
LBNL
Hello Kenn,
Neither of these scrips should notify watchers - 'other recipients'
are one-time recipients that you'd type on the reply screen. So I'd
say the notifications you see are coming from another scrip.
Also - "as comment" means that the mail will be sent with the queue's
comment address as the return address. So if someone replies, their
reply will come back to the ticket as a comment.
Steve
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