On Jun 22, 2007, at 3:44 PM, Dando - Email.it wrote:
John Arends wrote:I found the problem in the database, and the ticket had been moved toanother queue. Changing the queue for the reminder to match solved theproblem.This is a bug then. If a ticket is moved to another queue, its remindersshould be moved also.Meanwhile after spending some time in the database I have a better ideaof how RT stores things internally.Hello All.I too have experienced this problem (RT 3.6.3) - Reminders that show in thehomepage but not in their ticket when the queue is changed. I poked around in the code and I found in lib/Reminders.pm, line 43:my $query = 'Queue = "'. $self->TicketObj->QueueObj->Name .'" AND Type ="reminder"';
and the query explicitally limits the reminders to the ones that are in the same queue of the ticket. The homepage shows all because the query is different.Since queue changes happen quite often at my site and we have a number of'phantom' reminders.The most obvious solution seems to simply remove the limiting in the query. Has anyone had a similar problem / are there any patches for fixing it?
This seems to be a sane change to me. Ruz, Kevin? It might be slightly better to move the reminders as you move the ticket from queue to queue. That would keep the access control in lockstep.
Best, Jesse
Thanks Daniele _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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