Hi all, ok so far, i got this scrip to work! Thanks everybody who helped.
The last question is, how can i change the scrip to avoid sending a "your ticket has been closed" email? Best regards Thomas Am 12.07.2007 19:50 Uhr schrieb "Gene LeDuc" unter <[EMAIL PROTECTED]>: > Hi Forrest, > > At 05:50 AM 7/12/2007, Forrest Blount wrote: >> I think you're going wrong in your custom condition. The Transactions >> table doesn't have a subject field... >> I think what you want is more like: >> return($self->TransactionObj->Field eq "Subject" && >> $self->TransactionObj->NewValue eq "HMPF"); > > The Transaction table of the database does not have a Subject field, but > $self->TransactionObj->Subject() is a method that returns the subject from > the transaction. The conditions I gave in my original post will work if > the typos that were added are removed. > >> Thomas Hecker wrote: >>> But it still does not work. Here is what i did: >>> >>> Custom condition: >>> my $Transaction = $self->TransactionObj; >>> return $Transaction->$Transaction->Subject ='HMPF'; > > Typo here. Should be: > return $Transaction->Type eq 'Correspond' && $Transaction->Subject =~ /HMPF/; > > Regards, > Gene > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
