I've searched the Net and list and found the following post, http://lists.fsck.com/pipermail/rt-users/2003-February/012315.html. However, there was no resolution to the post. I've looked at apache2 and fastcgi configuration, and both seems to be configure correctly. The line "AddHandler fastcgi-script fcgi" is present in httpd.conf file. Any ideas where I might need to investigate further? Thank you.
[Fri Jul 13 14:28:29 2007] [error] [client 192.168.1.2] FastCGI: comm with server "/opt/rt3/bin/mason_handler.fcgi" aborted: idle timeout (300 sec), referer: https://rt.abc.com/Ticket/Create.html?Queue=5 [Fri Jul 13 14:28:29 2007] [error] [client 192.168.1.2] FastCGI: incomplete headers (0 bytes) received from server "/opt/rt3/bin/mason_handler.fcgi", referer: https://rt.abc.com/Ticket/Create.html?Queue=5 Below is more information from RT configuration/tool menu. Solaris 10, RT 3.6.3 Loaded perl modules Perl v5.8.4 under solaris Apache::Session v1.82; Apache::Session::Generate::MD5 v2.1; Apache::Session::Lock::MySQL v1.00; Apache::Session::MySQL v1.01; Apache::Session::Serialize::Storable v1.00; Apache::Session::Store::DBI v1.02; Apache::Session::Store::MySQL v1.04; AutoLoader v5.60; base v2.05; Benchmark v1.06; bytes v1.01; Cache::Simple::TimedExpiry v0.27; capitalization v0.03; Carp v1.02; CGI v3.29; CGI::Cookie v1.28; CGI::Fast v1.07; CGI::Util v1.5; Class::Container v0.12; Class::Data::Inheritable v0.06; Class::ReturnValue v0.53; Clone v0.23; constant v1.04; Convert::ASN1 v0.21; Cwd v3.24; Data::Dumper v2.121; Date::Format v2.22; Date::Parse v2.27; DBD::mysql v4.004; DBI v1.56; DBIx::SearchBuilder v1.48; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; Devel::StackTrace v1.15; Devel::StackTraceFrame v0.6; Devel::Symdump v2.07; Digest::base v1.00; Digest::MD5 v2.33; DynaLoader v1.05; Encode v1.99_01; Encode::Alias v1.38; Encode::Config v1.07; Encode::Encoding v1.33; Encode::Guess v1.09; Encode::Unicode v1.40; Errno v1.09; Exception::Class v1.23; Exception::Class::Base v1.2; Exporter v5.58; Exporter::Heavy v5.58; FCGI v0.67; Fcntl v1.05; File::Basename v2.72; File::Glob v1.02; File::Path v1.06; File::Spec v3.24; File::Spec::Unix v1.5; File::Temp v0.18; FileHandle v2.01; HTML::Element v3.23; HTML::Entities v1.35; HTML::Formatter v2.04; HTML::FormatText v2.04; HTML::Mason v1.35; HTML::Mason::CGIHandler v1.00; HTML::Mason::Exception v1.1; HTML::Mason::Exception::Abort v1.1; HTML::Mason::Exception::Compilation v1.1; HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1; HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline v1.1; HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax v1.1; HTML::Mason::Exception::System v1.1; HTML::Mason::Exception::TopLevelNotFound v1.1; HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43; HTML::Parser v3.56; HTML::Scrubber v0.08; HTML::Tagset v3.10; HTML::TreeBuilder v3.23; HTTP::Date v1.47; I18N::LangTags v0.29; integer v1.00; IO v1.21; IO::File v1.10; IO::Handle v1.24; IO::InnerFile v2.110; IO::Lines v2.110; IO::Scalar v2.110; IO::ScalarArray v2.110; IO::Seekable v1.09; IO::Select v1.16; IO::Socket v1.28; IO::Socket::INET v1.27; IO::Socket::UNIX v1.21; IO::Wrap v2.110; IO::WrapTie v2.110; IPC::Open2 v1.01; IPC::Open3 v1.0106; lib v0.5565; List::Util v1.19; Locale::Maketext v1.08; Locale::Maketext::Fuzzy v0.02; Locale::Maketext::Lexicon v0.62; Locale::Maketext::Lexicon::Gettext v0.15; Log::Dispatch v2.18; Log::Dispatch::Base v1.09; Log::Dispatch::Output v1.26; Log::Dispatch::Screen v1.17; Log::Dispatch::Syslog v1.18; Mail::Address v1.77; Mail::Field v1.77; Mail::Field::AddrList v1.77; Mail::Field::Date v1.77; Mail::Header v1.77; Mail::Internet v1.77; MIME::Base64 v3.01; MIME::Body v5.420; MIME::Decoder v5.420; MIME::Decoder::NBit v5.420; MIME::Entity v5.420; MIME::Field::ContDisp v5.420; MIME::Field::ConTraEnc v5.420; MIME::Field::ContType v5.420; MIME::Field::ParamVal v5.420; MIME::Head v5.420; MIME::Parser v5.420; MIME::QuotedPrint v3.01; MIME::Tools v5.420; MIME::Words v5.420; Module::Versions::Report v1.02; Net::LDAP v0.34; Net::LDAP::ASN v0.04; Net::LDAP::Bind v1.02; Net::LDAP::Constant v0.04; Net::LDAP::Entry v0.23; Net::LDAP::Filter v0.15; Net::LDAP::Message v1.09; Net::LDAP::Search v0.11; Net::LDAP::Util v0.11; overload v1.01; Params::Validate v0.88; re v0.04; Regexp::Common v2.120; Regexp::Common::delimited v2.104; RT v3.6.3; RT::Interface::Email v2; Scalar::Util v1.19; SelectSaver v1.00; Socket v1.77; Storable v2.12; strict v1.03; Symbol v1.05; Sys::Hostname v1.11; Sys::Syslog v0.05; Text::Template v1.44; Text::Wrapper v1.01; Tie::Hash v1.01; Time::HiRes v1.59; Time::JulianDay v2003.1125; Time::Local v1.07; Time::ParseDate v2006.0814; Time::Timezone v2006.0814; Time::Zone v2.22; Tree::Simple v1.17; UNIVERSAL v1.01; UNIVERSAL::require v0.11; URI v1.35; URI::Escape v3.28; utf8 v1.03; vars v1.01; warnings v1.03; warnings::register v1.00; XSLoader v0.02; ____________________________________________________________________________________ Moody friends. 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