This afternoon I installed RT 3.6.4, Ive setup a queue, I can email into it, I
can get a response to say a ticket has been created, but I cannot seem to get
it to reply with my own custom message.
Unless Im missing something so bleedingly obvious, this is what Ive done:
1. Click on Configuration, Queues, select my queue, click Templates, and create
a template
2. click on Scrips, then New scrip, and add a scrip using the following
parameters:
Description: Requestor creates ticket
Condition: On Create
Action: Autoreply To Requestors
Template: the template I created above
Stage: TransactionCreate
3. send a new test email to my queue
However, I still receive an auto reply message as per the global default
template.
Ive tried logging out of RT then back in, disabling the global default
(afterwhich I dont receive any auto response at all, so clearly it is relying
on the global default scrip), and even restarting Apache but still it doesnt
send *my* message.
Ive got Apache 1.3.33 running on FreeBSD 5.3, its a little bit old I know, but
this is my play/dev box :-)
Have I missed something, or is it not working as it should?
Thanks!
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