Sean writes: > All, > > Not sure if this is two seperate questions or not. > > I am running RT 3.6.4. > > I am trying to create a custom field that I want to be > mandatory. Basically, Im not concerned if it's there when the ticket > is created, but when my RT admins close the ticket (always through > the GUI, not through email or anything) I want to make sure they > have selected one of the values. [...]
You can write a scrip that reopens the ticket unless the custom field is set. This solution isn't nice but easy to set up. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
