I implemented the approval process listed in the wiki here:
http://wiki.bestpractical.com/view/ApprovalCreation
If a ticket is created via email sent to the "approval" queue, the
ticket and the resulting "approval" ticket do not have an owner. I
wrote a scrip to set the owner of the approval ticket when it is
"approved" (resolved), but I can't figure out how to set the owner of
the originating ticket (created by the original email) to the
requestor.... Is this possible?
The reason I ask, is because once a ticket has its dependancy resolved,
it sits in the "approval" queue unowned and it is up to the requestor to
go get the ticket and take ownership.
Any guidance would be greatly appreciated.
--
Chris Nelson
CDA Unix Administrator
NightHawk Radiology Services
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