ticket is owned by nobody. ticket has multiple Cc's. two e-mail goes out. one e-mail only has one recipient (the e-mail address of RT itself). 2nd e-mail has the RT e-mail address and ALL Cc's.
How can I prevent the 2nd e-mail from going out? How can I have RT only show the RT e-mail address in the e-mail but also send the correspondence to all that is in the Cc's. We want to prevent a user from hitting Reply All and thus getting duplicate e-mails. Thanks for you help. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
