Currently I have this script to notify AdminCc on correspond when a ticket is owned by Nobody.
Condition: User Defined Action: Notify AdminCcs Template: Global template: Correspondence Stage: TransactionCreate if (($self->TransactionObj->Type eq "Correspond") and ($self->TicketObj->OwnerObj->Id == $RT::Nobody->Id)) { return(1); } else { return(undef); } How do I edit this so it will not send to AdminCcs that are already part of the Cc? The reason being I also have another scrip that adds a corresponder as a Cc. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com