To the Rights Question....i'm really missing a right like UnOwnTicket...!!!
--
Thanks in advance
....
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:
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....
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-----Ursprüngliche Nachricht-----
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Benjamin Weser
Gesendet: Mittwoch, 8. August 2007 16:33
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] Another rights question
Hi everybody,
just saw the request of Torsten and Ruslan's answer to it.
I have a similar situation (bug??) here: A user with the rights
CreateTicket
ReplyTicket
SeeQueue
ShowTicket
Watch
can create a ticket but also set Status and the Owner while creating the
ticket.
In the mail list I've found a solution to automatically assign a ticket
to somebody while creating it. If this would overwrite the described
behavior it would be ok for me. But shouldn't have the user no rights at
all to set the values Owner and Status? If a really stupid user decides
to choose "Resolved", nobody will bother about the ticket.
Will this be fixed in the next version too? Regarding to Ruslans answer
those fields won't be visible at all in the next version. Is that right?
Maybe I will sit here and wait for so long then ;)
Ben
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