Does any one have scripts to auto close tickets and remind customers who have not updated a ticket?
What we want to do is after 7 days notify the requestor that a ticket is waiting for them to update if they do not they get an email that the case will close in 3 days and then have RT just close the ticket and send a note the ticket was closed due to lack of response. Mark Fuller
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com